Contact
Get in touch
We are a small team in Basilicata, Italy, and we answer every message ourselves. Whether you need help choosing a watch, tracking an order or arranging a return, write to us and we will come back to you quickly.
Contact details
- Email: info@gioyel.com
- Phone: +39 351 320 8031
- Opening hours: Monday to Saturday, 9:00-17:00 CET (closed on Italian public holidays)
- Response time: within 2 working days, usually the same day
Company details
Gioyel is a trading name of SHOPNOVA SRLS.
- Registered office: SP 93, n. 22 - 85021 Avigliano (PZ), Italy
- Returns warehouse: via Giovanni Calice, 10 - 85100 Potenza (PZ), Italy
- VAT number: IT02118490768
- Registered with: Chamber of Commerce of Potenza, REA no. PZ 209501
Please send returns to the returns warehouse address, not to the registered office. See our Refund and Return Policy for the full procedure.
Before you write
Many questions are already answered in our Shipping Policy (handling and delivery times), our Refund and Return Policy (14-day returns) and our Terms of Service.
Complaints
If something has gone wrong, write to info@gioyel.com and we will look into it. If a dispute cannot be resolved directly, you may refer it to a competent Alternative Dispute Resolution (ADR) body. The European Commission’s Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.