Shipping policy
Shipping Policy
Gioyel is a trading name of SHOPNOVA SRLS, VAT IT02118490768, Chamber of Commerce of Potenza, REA no. PZ 209501.
1. Shipping costs
Shipping is free of charge on every order delivered within the European Union. There is no minimum order value. No customs duties or import charges apply, because we ship from within the EU.
2. Delivery times
All periods below are stated in working days, meaning Monday to Friday. Saturdays, Sundays and Italian public holidays are not counted.
Handling time: 1 to 2 working days (24 to 48 working hours) from receipt of payment. This is the time needed to pick, check and hand the parcel to the carrier.
Cut-off time: 00:00 CET (Rome). Orders are taken into processing on the next working day.
Transit time: 5 to 8 working days from dispatch, anywhere in the European Union.
Total delivery time: 6 to 10 working days from the moment your payment is confirmed.
We do not process or deliver orders on Saturdays, Sundays or Italian public holidays.
In every case, and regardless of the estimates above, we deliver no later than 30 days from the conclusion of the contract, as required by Art. 18 of Directive 2011/83/EU. This 30-day figure is a legal maximum, not an expected delivery time.
3. Periods of higher volume
Between 15 December and 8 January, and throughout August, handling time may be longer than the 1 to 2 working days stated above. Where this happens we state it on the home page. Transit times are unaffected.
4. Tracking
As soon as your parcel is dispatched you receive a notification by email or SMS, depending on the details you entered at checkout. The notification lets you follow the shipment, change the delivery date, or have the parcel delivered to a pick-up point.
5. Delivery area
We deliver to the 27 member states of the European Union. We do not currently ship outside the European Union. If you need delivery to another destination, write to info@gioyel.com before placing your order.
6. Condition on dispatch
Every item is checked before dispatch and handed to the carrier in perfect condition. SHOPNOVA SRLS is not liable for delays or damage attributable to the carrier or caused by events outside our control, such as strikes, extreme weather or exceptional traffic. If a transport problem arises, contact us at info@gioyel.com and we will pursue it with the carrier on your behalf.
7. Refused or uncollected parcels
If you refuse delivery without having exercised your right of withdrawal, or fail to collect the parcel from a pick-up point within the period allowed by the carrier, we may charge you the outbound and return transport costs actually incurred. This does not affect your right of withdrawal, which is described in our Refund and Return Policy.
8. Questions
Write to info@gioyel.com or call +39 351 320 8031, Monday to Saturday, 9:00-17:00 CET. We reply within 2 working days.
9. How your order is fulfilled
We partner with European fulfilment hubs and suppliers to process and ship orders directly to our customers. Every parcel leaves from within the European Union.
SHOPNOVA SRLS remains fully responsible towards you, legally and logistically. The contract of sale is with us, and we answer for delivery, for the conformity of the goods, for the warranty and for returns. If anything goes wrong with your parcel you deal with us and we resolve it: you never need to contact anyone else.
The handling and transit times stated above already take this arrangement into account.