Terms of service
General Terms and Conditions of Sale
Effective as of 31 July 2026
INTRODUCTION
These General Terms and Conditions of Sale govern the website https://www.gioyel.com (the "Site").
Seller Details:
Company Name: SHOPNOVA SRLS
VAT Number: IT02118490768
Registered with: Chamber of Commerce of Potenza, REA no. PZ 209501
Registered Office: SP 93, n. 22 - 85021 Avigliano (PZ), Italy
Returns Warehouse: via Giovanni Calice, 10 - 85100 Potenza (PZ), Italy
Email: info@gioyel.com
Phone: +39 351 320 8031
SHOPNOVA SRLS is hereinafter referred to as the "Seller". "Gioyel" is a trading name of SHOPNOVA SRLS.
Art. 1 Scope of Application
1.1 These General Terms and Conditions of Sale apply to all sales made by the Seller through the Site.
1.2 Where permitted by the Site, entering a tax code (Codice Fiscale) during the purchase process implies that the user is acting as a Consumer pursuant to Art. 3, paragraph 1, letter a) of the Italian Consumer Code (Legislative Decree 6 September 2005, no. 206). A Consumer is a natural person acting for purposes unrelated to any entrepreneurial, commercial, professional or craft activity. Conversely, entering a VAT number (Partita IVA) implies a purchase as a Professional pursuant to Art. 3, paragraph 1, letter c) of the Consumer Code.
1.3 All stated terms refer to working days, excluding Saturdays, Sundays and national holidays. Images and descriptions on the Site are indicative. Product colours may differ from actual colours due to the settings of the device used for viewing.
1.4 These General Terms and Conditions may be modified at any time. Any change is effective from the moment of its publication on the Site and does not apply retroactively to orders already submitted.
1.5 The applicable General Terms and Conditions are those in force on the date the purchase order is submitted.
1.6 These conditions do not govern the sale of products or services by parties other than the Seller that may be reachable from the Site via links or banners. The Seller is not responsible for such third parties.
1.7 The user is required to read these General Terms and Conditions, together with all other information provided by the Seller on the Site, before completing a purchase.
1.8 The Seller is not liable for indirect or consequential damages, except in cases of wilful misconduct or gross negligence, and except where liability cannot be limited under mandatory law, including liability for death or personal injury and liability under the Legal Warranty set out in Art. 8.
1.9 Unless otherwise agreed, orders cannot be submitted by email or telephone.
1.10 All elements of the Site are the property of the Seller or of third parties. Any reproduction, distribution or modification of Site content is prohibited without written authorisation.
Art. 2 Purchases on the Site
2.1 To make a purchase, the user follows the online procedure. The contract of sale is concluded when the order reaches the Seller's server and the Seller sends the order confirmation email.
2.2 The user agrees to inform the Seller immediately of any suspected misuse or unauthorised disclosure of information entered on the Site.
2.3 The user warrants that the personal information provided is complete and truthful.
2.4 The Seller may refuse orders from users who have previously breached these terms or any legal provision.
2.5 Submitting a purchase order constitutes acceptance of these General Terms and Conditions.
2.6 The purchase contract is concluded exclusively between the user and the Seller.
2.7 References on the Site to "we" or to the Gioyel brand refer to the Seller, SHOPNOVA SRLS.
2.8 The Seller does not guarantee uninterrupted availability of the Site. Temporary suspensions may occur for maintenance or updates.
2.9 Following the purchase, the user receives an order confirmation email containing:
the Seller's details;
the characteristics of the products ordered;
the purchase price, including taxes, and any delivery charges;
the shipping address and the payment method;
information on the right of withdrawal and the model withdrawal form.
2.10 Product colours shown on the Site are indicative and may vary according to the resolution of the user's device.
Art. 3 Product Availability
3.1 Products are offered in limited quantities. A product may become unavailable after an order is submitted where several users purchase simultaneously.
3.2 Availability is monitored continuously, but short-term discrepancies may occur.
3.3 If a product is unavailable, the user is informed and is entitled to terminate the contract. Before termination, the Seller may offer a different product of equivalent or higher value, subject to the user's acceptance and payment of any difference, or an extension of the delivery term if restocking is possible.
3.4 Where the contract is terminated for unavailability, the Seller reimburses the amount paid without undue delay and in any event within 14 days of termination.
Art. 4 Prices
4.1 All prices displayed on the Site are in euro (EUR) and include VAT.
4.2 The price charged is the price displayed on the Site at the time the order is submitted.
4.3 The Seller may change prices at any time. Price changes do not affect orders already submitted.
4.4 Shipping is free of charge on all orders delivered within the European Union. No minimum order value applies.
4.5 Shipment takes place only after payment authorisation. The risk of loss or damage passes to the user when the user, or a third party designated by the user, takes physical possession of the products.
4.6 The purchase contract is subject to the condition subsequent of non-payment. If the total amount is not paid, the order is cancelled.
4.7 The Seller delivers within the European Union only. Prices therefore include all applicable taxes and no customs duties or import charges arise on delivery.
4.8 In the event of a manifest pricing error, the Seller will inform the user of the correct price before dispatch. The user may confirm the order at the corrected price or cancel it at no cost.
Art. 5 Payment Methods
5.1 The payment methods available are those displayed in the footer of the Site and on the checkout page at the time of purchase. No payment method is charged before the order is submitted.
5.2 Cards and digital wallets: charges are made after verification and authorisation. In compliance with PSD2 (Directive 2015/2366/EU), Strong Customer Authentication (SCA) may be required. Card data is encrypted and transmitted directly to the payment provider; the Seller never accesses or stores it.
5.3 The methods currently accepted are those shown at checkout and include Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, Klarna, Bancontact, MobilePay and UnionPay. Availability of individual methods may depend on the country of delivery and on the device used.
5.4 Cash on delivery is not available.
5.5 Discount codes: only one code may be used per order. Discount codes have no cash value and cannot be exchanged for money.
5.6 Prices are not personalised on the basis of automated decision-making, pursuant to Legislative Decree no. 26/2023.
5.7 Where a price reduction is announced, the Site indicates the lowest price applied during the 30 days preceding the reduction, pursuant to Directive (EU) 2019/2161.
5.8 Reimbursements are made using the same payment method used for the original transaction, unless the user expressly agrees otherwise. The user incurs no fee as a result of the reimbursement.
Art. 6 Product Delivery
6.1 Delivery is available within the European Union. For destinations outside the European Union, please contact the Seller before ordering.
6.2 Delivery is fulfilled by transferring physical possession or control of the product to the user.
6.3 Handling time: orders are processed and dispatched within 24 to 48 working hours. Transit time: delivery normally takes 5 to 8 working days from dispatch.
6.4 In any event the Seller delivers without undue delay and no later than 30 days from conclusion of the contract, in accordance with Art. 18 of Directive 2011/83/EU. Upon receipt, the user should check the package; if the packaging is damaged or tampered with, the user should accept it "with reserve" (accettazione con riserva) and notify the Seller.
6.5 Pick-up points: if the user fails to collect the product from a chosen pick-up point within the period allowed by the carrier, the Seller may terminate the contract and reimburse the amount paid, less any return transport costs actually incurred.
Art. 7 Right of Withdrawal
7.1 This article applies to Consumers. It does not apply to Professionals unless otherwise agreed in writing.
7.2 The Consumer has the right to withdraw from the contract without giving any reason and without penalty.
7.3 Withdrawal period: the withdrawal period is 14 calendar days, running from the day on which the Consumer, or a third party designated by the Consumer, acquires physical possession of the goods. Where several goods ordered in one order are delivered separately, the period runs from receipt of the last item.
7.4 To exercise the right of withdrawal, the Consumer informs the Seller of the decision by an unequivocal statement sent to info@gioyel.com before the period expires. The Consumer may use the model withdrawal form set out in Art. 7.9, but is not obliged to do so. Prior authorisation by the Seller is not a condition for exercising the right of withdrawal.
7.5 Return costs: the direct cost of returning the goods is borne by the Consumer, except where the goods delivered were defective, damaged or not as ordered, in which case the Seller bears the cost.
7.6 Reimbursement: the Seller reimburses all payments received, including the standard delivery charge, without undue delay and in any event no later than 14 days from the day on which the Seller is informed of the decision to withdraw, in accordance with Art. 13(1) of Directive 2011/83/EU. The Seller may withhold reimbursement until the goods have been received back, or until the Consumer has supplied evidence of having sent the goods back, whichever occurs first, in accordance with Art. 13(3) of that Directive.
7.7 Condition of the goods: the Consumer may handle and inspect the goods as would be permitted in a shop. The Consumer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, in accordance with Art. 14(2) of Directive 2011/83/EU. Returning the goods complete with their original packaging, tags and seals is recommended in order to avoid any deduction, but is not a condition for exercising the right of withdrawal.
7.8 Exceptions. Pursuant to Art. 16 of Directive 2011/83/EU, the right of withdrawal does not apply to:
goods made to the Consumer's specifications or clearly personalised, including engraved items (Art. 16(c));
sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery, which for hygiene reasons applies to earrings supplied sealed (Art. 16(e)).
7.9 Model withdrawal form. The Consumer may copy and send the following text to info@gioyel.com:
"To SHOPNOVA SRLS, via Giovanni Calice 10, 85100 Potenza (PZ), Italy - info@gioyel.com. I hereby give notice that I withdraw from my contract of sale of the following goods: [description]. Ordered on / received on: [date]. Name of consumer: [name]. Address of consumer: [address]. Date: [date]."
Art. 8 Legal Warranty of Conformity
8.1 The Legal Warranty of Conformity is reserved for Consumers and is provided free of charge.
8.2 The Seller is liable for any lack of conformity which becomes apparent within two years of delivery. The related action is subject to a limitation period of twenty-six months from delivery.
8.3 Any lack of conformity which becomes apparent within one year of delivery is presumed to have existed at the time of delivery. After that period, the Consumer must prove that the defect existed at delivery.
8.4 The Consumer is entitled to have conformity restored by repair or replacement, or to a proportionate price reduction or termination of the contract, in accordance with Art. 135-bis of the Italian Consumer Code.
8.5 To invoke the Legal Warranty, the Consumer contacts info@gioyel.com describing the defect and enclosing proof of purchase. Costs of repair, replacement and return under the Legal Warranty are borne by the Seller.
8.6 Professionals: the warranty is governed by the Italian Civil Code (Art. 1490 et seq.); defects must be reported within 8 days of discovery and the action is time-barred after 1 year.
Art. 9 Manufacturer's Warranty
9.1 Some products are covered by an additional commercial warranty provided by the manufacturer. Where such a warranty exists, its duration and terms are those stated by the manufacturer in the documentation supplied with the product.
9.2 The manufacturer's warranty is additional to, and does not restrict or replace, the Legal Warranty of Conformity set out in Art. 8, which the Seller owes to the Consumer in all cases.
Art. 10 Governing Law and Jurisdiction
10.1 Contracts concluded through the Site are governed by Italian law, in particular by the Italian Consumer Code, without prejudice to the mandatory consumer protection provisions of the country in which the Consumer is habitually resident.
10.2 Jurisdiction: for Consumers, the competent court is that of the Consumer's place of residence or domicile. For Professionals, the competent court is that of the Seller's registered office.
10.3 Out-of-court dispute resolution: Consumers may refer a dispute to a competent Alternative Dispute Resolution (ADR) body. The European Commission’s Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available. In Italy, ADR bodies are listed by the Ministry of Enterprises and Made in Italy, and mediation is available through the Chamber of Commerce.
Art. 11 Customer Service
11.1 For information, assistance or complaints, the user may write to info@gioyel.com or call +39 351 320 8031.
11.2 The Seller normally replies within 2 working days.
Art. 12 Reviews
12.1 Pursuant to Legislative Decree no. 26/2023, the Site may display user reviews. The Seller does not guarantee that all reviews originate from users who actually purchased the product.
12.2 Sponsored reviews, or reviews influenced by a professional relationship such as those published by influencers, are clearly labelled as such.
Art. 13 Miscellaneous
13.1 These General Terms and Conditions, together with the Privacy Policy, the Shipping Policy and the Refund and Return Policy published on the Site, govern the relationship between the user and the Seller.
13.2 If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
13.3 Failure by the Seller to exercise a right does not constitute a waiver of that right.
13.4 Nothing in these Terms limits or excludes the mandatory rights granted to Consumers by European Union law or by the law of the Consumer's country of residence.